Contact information

Contact Information Policy

Last updated: January 20, 2026

At The Serum Project, we believe in clear and transparent communication. If you have any questions, concerns, or need assistance regarding our products, orders, shipping, returns, or policies, you can contact us using the details below.

How to Contact Us

You may reach The Serum Project through any of the following channels:

Email:
📧 info@theserumproject.com

Phone / WhatsApp:
📞 +92 329 6632707

Our customer support team is available to assist you during normal business hours. We aim to respond to all inquiries as quickly as possible, usually within 24–48 hours.

Physical Address

The Serum Project
📍 Main Montgomery Bazaar, Office #1010
Faisalabad, Pakistan

What You Can Contact Us For

You may contact us for:

Order status and tracking
Shipping and delivery questions
Return and refund requests
Product information and usage guidance
Website or payment-related issues
Privacy or policy-related inquiries

Response Time

While we strive to respond promptly, response times may vary during peak seasons, promotions, or public holidays. We appreciate your patience.

Accuracy of Contact Information

Please ensure that your contact details (phone number and email) provided during checkout are accurate so we can reach you regarding your order if needed.