Refund policy

The Serum Project – Return & Refund Policy

At The Serum Project, your satisfaction is our top priority. We want you to shop with confidence and enjoy a smooth skincare experience. Please read our Return and Refund Policy carefully.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all orders.

If your product arrives damaged, defective, or not usable, you may request a refund within 7 days of receiving your order.

Important Terms:

  • The product must be used strictly as directed for its intended purpose

  • Unused products are not eligible for refunds

  • The product must be returned in original packaging

  • Proof of purchase (order number or receipt) is required

  • Return shipping is the customer’s responsibility, unless the product is faulty or incorrect

Change of Mind

If you change your mind after purchase, you may request a return within 7 days of delivery.

Please note:

  • A 40% deduction will be applied to cover handling and restocking charges

How to Request a Refund

To request a refund, please contact us through:

Email: info@theserumproject.com
WhatsApp / Call: +92 329 6632707

Please include:

  • Your order number

  • Reason for the refund

  • Confirmation that the product was used as instructed

Once approved, we will share return instructions.

After receiving and inspecting the returned product, refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with clear photos of the product and packaging.

We will arrange a replacement or refund, depending on the situation.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Final sale items

  • Products returned after 7 days

  • Unused products when requesting a refund

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your payment method

  2. Contact your bank or card provider

Still need help?
📞 Call / WhatsApp: +92 329 6632707

Fast Shipping & Customer Support

We offer fast shipping on all orders.

For assistance:

📍 Physical Address:
Main Montgomery Bazaar, Office #1010,
Faisalabad, Pakistan

💖 Thank you for choosing The Serum Project.