Terms of service

The Serum Project – Terms of Service

Last updated: January 20, 2026

OVERVIEW

Welcome to The Serum Project. The terms “we”, “us” and “our” refer to The Serum Project. The Serum Project operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. The Serum Project is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your jurisdiction, or you have the consent of a parent/guardian.

To use the Services (including browsing or purchasing), you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete and that you have the right to provide this information.

You are responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately. However, colors and appearance may vary depending on your device, screen, and settings.

We do not guarantee that the appearance or quality of any product will meet your expectations or match what appears on your screen.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. The Serum Project reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance and successfully process payment.

Please review your order before submitting. We may be unable to accommodate cancellation requests after an order is accepted. If we cancel or change an order, we will attempt to notify you using the contact details provided at checkout.

Returns and refunds are handled in accordance with our Return & Refund Policy (available on our website).

You represent and warrant that purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect at the time you place your order, shown in your order confirmation.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate payment and account information and to promptly update details when necessary.

You represent and warrant that:

  1. payment information provided is true and complete,

  2. you are authorized to use the payment method, and

  3. you will pay all charges incurred, including applicable shipping and taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Risk of loss passes to you once the order is handed over to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services (including trademarks, brand names, text, images, graphics, videos, and design) are owned by The Serum Project or its licensors and are protected by applicable intellectual property laws.

These Terms permit use of the Services for personal, non-commercial use only. You may not copy, reproduce, republish, distribute, modify, or exploit any portion of the Services without our prior written consent.

All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available.” We do not monitor or control these tools and are not responsible for any issues arising from your use of third-party tools.

Use of such tools is entirely at your own risk and discretion.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party sites. Accessing third-party sites is at your own risk.

Complaints or issues regarding third-party products/services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

[NOTE: This section should not be removed or modified.]
The Serum Project is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with The Serum Project. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Serum Project, including any injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Serum Project.

SECTION 10 – PRIVACY POLICY

All personal information we collect is subject to our Privacy Policy. Certain information may also be subject to Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information to provide and improve the Services.

SECTION 11 – FEEDBACK

If you submit reviews, ideas, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have the necessary rights to submit Feedback and that it does not violate these Terms or any third-party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We may correct errors, inaccuracies, or omissions at any time and may update information or cancel orders if any information is inaccurate, even after an order is submitted.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You agree not to:

  • violate any laws or regulations,

  • infringe intellectual property rights,

  • harass, abuse, defame, or harm others,

  • submit false or misleading information,

  • upload malware/viruses,

  • scrape, crawl, or exploit any part of the Services, or

  • interfere with security features.

We reserve the right to suspend or terminate access if you violate these Terms.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination.

Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and governing law.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products and content offered through the Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

We do not warrant that:

  • the Services will be uninterrupted, timely, secure, or error-free,

  • results obtained will be accurate or reliable, or

  • any defects will be corrected.

Your use of the Services is at your sole risk.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Serum Project and its owners, employees, partners, suppliers, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through the Services.

In no case shall our total liability exceed the amount paid by you for the product or service giving rise to the claim.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless The Serum Project and its affiliates, employees, and service providers from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 19 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws applicable in Pakistan, without regard to conflict of law principles.

SECTION 20 – CHANGES TO TERMS

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

SECTION 21 – CONTACT INFORMATION

If you have questions about these Terms, contact us:

The Serum Project
📍 Main Montgomery Bazaar, Office #1010, Faisalabad, Pakistan
📧 info@theserumproject.com
📞 +92 329 6632707